Twelveinks Cloud documentation
Guides for the Twelveinks Cloud control panel — your servers, the firewall in front of them, and the account around both.
Start here
Section titled “Start here”Most people arrive with one of these questions.
- I can’t reach my server over SSH. → Connect with the console
- My IP, hostname or disk usage is blank in the panel. → Install qemu-guest-agent
- I grew my disk but the server still shows the old size. → Grow a disk inside the guest
- Traffic from the internet isn’t reaching my server. → Route traffic to your server
- I want to install a different operating system. → Install your own OS from an ISO
How the panel is laid out
Section titled “How the panel is laid out”Servers lists everything you run. Opening one gives you its status and specifications, live metrics, network details, access credentials, snapshots, and power controls in the header.
Firewall is the edge in front of your servers, split into four tabs: the rules that allow or deny traffic, NAT mapping a public IP to a private one, port forwards for single ports, and activity showing what the firewall recently did.
WAF / IDS inspects the traffic that gets through for known attack patterns.
Public IPs, Tunnels and Volumes each cover the resource they name. Logs collects firewall activity across your servers.
Under Account, Team manages additional logins and what each may do, and Billing holds your invoices.
Two things worth knowing early
Section titled “Two things worth knowing early”Some actions are requests rather than buttons. Resizing a server and getting a public IP both change what you’re billed and can be physically impossible on a full host, so you ask and our team carries it out. See Request more CPU, RAM or disk.
Some panel features depend on software inside your server. The guest agent is the main one: no agent means no reported IP, no disk usage, and no password reset. It takes one command to install — see Install qemu-guest-agent.
Still stuck?
Section titled “Still stuck?”Open a ticket from Support in the panel. Including the server name, what you expected, and what you actually saw gets you a useful answer on the first reply.